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Melbourne, Victoria, Australia
Born in the mid 1950's and raised in a very small country town situated in Northern Victoria. Resident of Melbourne since 1980 and happy to stay living in one of the world's most liveable cities. You can view my professional profile at http://www.linkedin/in/danielwatson

Tuesday, September 15, 2009

Are you missing out in the new business race?

The question really should be; what is it that you are not doing, that if you did it, you would see a dramatic upswing in the fortunes of your business through the regular acquisition of new customers or clients?

Whether you like it or not, if you own a business of any kind, you are primarily in the sales business and despite the array of social media tools available today, the greatest and most effective tool anyone in the sales business has at their disposal, is still the telephone.

In the right hands, the telephone is the cheapest and most time effective means of introducing any offering to a target market and making appointments to present directly to the key decision maker.

To succeed in virtually any business, you need to have a consistent flow of appointments, to get appointments you need to talk to decision makers or their gatekeepers, to do this effectively you need to master the telephone and use it frequently to contact potential prospects who you want to become your customers or clients.

You can engineer a dramatic upswing in the fortunes of your business if you master the telephone, and make a minimum of twelve (12) calls to targeted business owners each and every business day, without fail.

After doing so for a few weeks, refining your pitch as you go along, you will find that at a minimum you should be converting at least 5 to 10 percent of the 60 weekly calls to appointments, where you will have the opportunity to make a sale. Covert a reasonable percentage of these appointments into new customers or clients, and you will be well rewarded.

The trick to succeeding in this endeavour is to set aside a minimum of 45 minutes each day, find a place where you can work free of any distractions, and do nothing in this time but make the calls. It works even better if you assign the same block of time each day to this activity.

Any business owner who adopts this discipline, sticks to it religiously on a permanent basis and at the same time works assiduously at refining and improving their pitch to the targets involved, cannot help  being successful at the key task of getting in front of as many prospects as possible, in the time they have available.

To maximise the effectiveness of this simple solution, business owners need to learn the art of the three minute telephone call. Buy an egg timer and if you see the sand has run out, and you have not arranged an appointment, terminate the conversation and move on to the next prospect.

It also helps if you keep daily records of the number of calls made, the number of appointments gained, the conversion rate of calls to appointments, and then track this ratio on an ongoing basis as you develop your skills in this area.

Who to call? You call anyone that you wish to make a customer or client within the niche you wish to create for yourself. The best sources of business leads for cold telemarketing have always been the yellow pages, local business directories, local newspaper advertisements, businesses letter drops in your local area, your local government authority, and the local chamber of commerce.

What to say? Prepare a very well crafted mini sales pitch for your product or service which will quickly grab the attention of the prospect you call, which focuses on the benefits for the customer or client, and which allows you to quickly uncover whether or not the prospect has a need for your offering.

Overcome your reluctance to pick up the telephone and then commit to simply making 12 calls each and every day to make appointments with prospective customers or clients, and before long, you will see the results and your business will be more successful.

Remember, that to make this a habitual activity and to ensure that you refine your sales pitch until it works brilliantly, you need to commit to this discipline for a minimum of 21 business days.

Is your business acquiring as many customers or clients that your product or service deserves?

Do you have a disciplined approach to telephone prospecting?

Will you devote a minimum of 5 hours per week to producing an upswing in the fortunes of your business?

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